Shipping and Returns
- Shipping & Delivery
- There is a charge of £3.99 per order for standard shipping within the mainland UK Other service options are available. If you have any requirements that are not listed please contact us on +44 1869 345452.
- Please allow up to ten working days for delivery.
- European delivery can take up to 14 days after being despatched depending on location and local customs authorities. Rest of the World deliveries can take up to 30 days after being despatched depending on location and local customs authorities, and are subject to possible customs clearance and local charges. All international shipping costs are a guide only. Should exact shipping costs vary greatly from the estimate we will contact you before despatch.
- Returns & Replacements
- Under the distance selling regulations you have the right to cancel your order within 14 working days of receipt of the goods. If you are not totally satisfied with your purchase and want to cancel your order we ask that you contact us, either by email or phone to inform us of your decision. Goods must then be returned to us in mint condition. Return postage costs will not be refunded and we recommend that you obtain a proof of posting as we can accept no liability for items not received.
- In the unlikely event that you receive a faulty or damaged item please contact us so that we can agree the most suitable course of action with you. This may involve us sending you replacement parts or packaging or you returning the item to us. We will always attempt to provide you with a replacement, but where we are unable to do this we will provide you with a refund for the cost of the item and the cost of postage. Plesae include your name, address and the reason for return in with the item.